Summary
Inside Sales Account Manager, Volume Graphics
Remote – United States
Hexagon Manufacturing Intelligence is seeking an Inside Sales Account Manager, Volume Graphics for a remote position within the United States.
The Inside Sales Account Manager, Volume Graphics, is responsible for driving customer engagement within the existing installed base through proactive outbound communication and data-driven sales support. This role focuses on strengthening customer relationships, increasing software maintenance renewals, identifying expansion opportunities, and supporting long-term customer success across the Volume Graphics software portfolio.
Why Join Us?
At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.
Be part of a global leader in industrial intelligence and manufacturing technology. Collaborate with a forward-thinking team dedicated to innovation, customer success, and digital transformation. Work with industry-leading Volume Graphics software solutions that help manufacturers improve quality, productivity, and operational excellence while developing your career within a dynamic global organization.
Job Responsibilities
- Own and manage a portfolio of existing customer accounts with responsibility for renewal, retention, expansion, and growth objectives.
- Drive customer engagement through proactive outbound phone and email communications with existing customers and channel partners.
- Manage all aspects of the software maintenance renewal process within an assigned territory and/or book of business.
- Identify opportunities for software expansion, upgrades, additional licenses, training, and services through regular customer interactions.
- Work closely with Channel Partners and internal Sales teams to support customer growth, renewal strategies, and pipeline development.
- Manage quote requests while maintaining accurate forecasts, opportunity records, and account activity within Salesforce CRM.
- Lead customer renewal discussions and commercial negotiations to maximize retention and long-term customer value.
- Partner with Field Sales, Channel Managers, Customer Success, Marketing, and Technical teams to support revenue growth and customer satisfaction.
- Process orders, perform follow-up activities, and ensure timely and accurate order fulfillment.
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Maintain a strong understanding of the software portfolio and available services to effectively position solutions that meet customer needs.
Qualifications
- Bachelor's degree or equivalent combination of education and relevant work experience.
- 2+ years of experience in inside sales, software sales, account management, customer success, business development, or another customer-facing sales role.
- Excellent verbal and written communication skills with confidence conducting outbound phone and virtual customer engagements.
- Experience supporting software maintenance renewals, subscriptions, or recurring revenue business models is preferred.
- Experience selling engineering software, manufacturing software, industrial software, or technology products is preferred.
- Experience using Salesforce or similar CRM platforms for opportunity management, forecasting, and pipeline tracking.
Work Environment
Employees must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodation may be provided to enable employees with disabilities to perform essential job functions, absent undue hardship.
This is a remote position requiring frequent communication through virtual channels and use of standard office equipment.