Summary

At Hexagon, we help industrial manufacturers develop the breakthrough technologies of today and the life-changing products of tomorrow. As the global leader in measurement technologies, we empower customers to bridge the physical and digital worlds through advanced sensors, software, and autonomous solutions. Our work shapes everything from aerospace and automotive innovation to the next generation of smart factories.

About the Role

The Applications Engineer I role provides foundational technical support, training, and integration assistance for customers using CABINET VISION, one of Hexagon’s leading software solutions for the woodworking and cabinet manufacturing industry.

This early-career role focuses on developing strong product knowledge, delivering customer support, and assisting with implementations under guidance from more senior engineers. You will help customers adopt the software effectively and contribute to successful onboarding, issue resolution, and workflow optimization.

Why Join Us?

• Be part of a global leader in industrial intelligence, where precision and data-driven innovation transform how products are designed and manufactured.

• Work alongside a skilled, collaborative team dedicated to exceptional customer service and technical excellence.

• Build deep expertise in advanced manufacturing technology while supporting customers who rely on Hexagon when it has to be right.

• Contribute to a company driving progress toward more autonomous, sustainable, and intelligent production ecosystems.

What You'll Do

• Support customers by responding to technical inquiries, troubleshooting issues, and guiding users through CABINET VISION features and workflows.

• Assist in delivering virtual training sessions on software fundamentals.

• Contribute to setup and configuration activities for new customer implementations.

• Perform basic modifications to reports, libraries/catalogues, and simple user-created standards (UCS) with oversight.

• Document customer cases, interactions, and resolutions clearly and accurately.

• Participate in follow-up calls to ensure customer satisfaction and continuity of service.

• Escalate complex issues to senior engineers while identifying relevant details to support efficient resolution.

• Engage in continuous learning through internal training, product research, and knowledge-sharing activities.

• Support cross-functional initiatives that improve customer experience, product adoption, or internal processes.

Qualifications

• Foundational experience with CABINET VISION or related CAD/CAM, 3D design, or manufacturing software.

• Strong customer service orientation with clear, professional communication skills.

• Ability to troubleshoot technical problems and think analytically.

• Proficiency with Microsoft Office applications.

• Ability to manage multiple priorities in a remote environment with guidance and support.

• High school diploma or GED.

Preferred:

• Bachelor’s degree in Engineering, Computer Science, Manufacturing Technology, or a related field.

• Experience in a technical support, training, or service setting (1–2 years).

• Understanding of woodworking, cabinet manufacturing processes, or CNC workflows.

Work Environment

• This is a remote position within the United States, with occasional travel to customer sites of up to 20%.

• Work involves prolonged periods at a computer and frequent communication with customers and team members.

• May occasionally lift up to 20 pounds.

• Home-working environment should support reliable, quiet, and secure customer interactions.

Competencies