Summary

Job Title: Service Engineer

Location:Guadalajara (Hybrid)

80% Travel Requirement

About Hexagon Manufacturing Intelligence:

Hexagon Manufacturing Intelligence helps industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Through a combination of sensors, software, and autonomous solutions, we enable customers to capture, analyze, and leverage data from design and engineering through production and quality inspection. When it has to be right, Hexagon Manufacturing Intelligence delivers confidence.

Role Overview:

As a Service Engineer at Hexagon Manufacturing Intelligence, you will play a critical role in enabling customer success through applied engineering, technical expertise, and collaboration across global teams. The Service Engineer is responsible for installing and servicing a variety of Coordinate Measuring Machines (CMM), machine tools, and accessories.

This role contributes directly to delivering measurable value to customers by supporting precision, efficiency, and innovation across manufacturing processes.

You will work closely with cross-functional teams including sales, product development, applications, and services to support the full customer lifecycle—from solution design and demonstration to implementation and ongoing optimization.

Job Responsibilities

• Responsible for the installation and machine maintenance, which includes diagnosis, repairs, certification and re-calibration of various machines at the customer sites, to conform to factory specifications and accuracy standards.

• Performs service calls at customer sites to correct problems involving company products, diagnoses and corrects the problem, and performs related duties to customer satisfaction.

• Provides technical support to other service representatives and customers.

• Ensures prompt preparation and completion of service and expense reporting related to assigned duties.

• Provides the highest customer satisfaction while representing Hexagon in a professional manner.

• Supports organizational policies related to safety, environmental protection, housekeeping, etc. within area of responsibility.

• Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes and products.

• The design, documentation, testing, creation or modification of computer programs related to machine operation.

• Technical duties include tasks that are both mechanical and electrical.

  • Mechanical duties include assembly, disassembly, leveling, diagnosis and repair of mechanical issues on automated equipment.

  • Electrical duties include diagnosis, troubleshooting and repair of control systems.

Qualifications

• Bachelor's degree in a relevant technical field (e.g., mechanical engineering, electronics, or computer science).

• 4 years of field engineering experience

• Prior experience with CMM machines or other industrial automation is a plus.

• Solid knowledge of 3D CAD.

• Minimum of three years mechanical, electrical, computer, and software experience

• Prior experience working with hand tools and basic electrical test equipment is essential.

• Mechanical, electrical, and software troubleshooting skills are highly desired.

• Microsoft operating system knowledge is required.

• Strong problem-solving skills and the ability to work independently.

• Excellent communication and customer service skills.

Preferred Qualifications (Nice to Have)

• Must be self-motivated, highly detail and action oriented

• Excellent customer service, verbal and written communication skills.

• Being resilient

• Accepting change

• Strategic thinking

• Entrepreneurial

• Appreciating the value of diversity

• Demonstrating emotional intelligence

• Driving continuous improvement

• Building trust

What We Offer

• Opportunity to work with industry-leading technology in manufacturing intelligence.

• A collaborative, international work environment with strong opportunities for learning and growth.

• Exposure to diverse customers and real-world industrial challenges.

• Competitive compensation and benefits aligned with local market practices.

• A culture that values precision, innovation, and continuous improvement.

Explore Life at Hexagon

At Hexagon, we’re empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:

Instagram: @hexagon_mi | @hexagon_ab

LinkedIn: Hexagon Manufacturing Intelligence

YouTube: Hexagon MI | Hexagon AB

Twitter/X: @HexagonMI | @HexagonAB

Facebook: Hexagon Manufacturing Intelligence

Learn more at hexagon.com and get inspired by how we shape smart change across industries.