Summary
Hexagon Manufacturing Intelligence division is seeking for Service Coordinator III - Bilingual (English& French) Oakville/Montreal- location.
Job Summary
The Service Coordinator III Coordinator will drive new service sales across stationary and portable products for all Hexagon Canada customers. Customer retention and recovery will be the focus. They are contacting current and new customers, articulating the value of working with Hexagon as the OEM. Addresses customer and business needs, ensuring prompt response to requests. Review and process services-related work orders, Purchase orders, and RMAs. Oversee to ensure operations run smoothly and to drive outstanding customer service.
Job Responsibilities
- Drive revenue for Hexagon MI Canada services.
- Proactive quoting of customer services for annual calibrations and follow-up to secure orders.
- Following up with new customers to introduce local services and ongoing promotions.
- Focus on recovering Hexagon’s Calibrations and other services and keep the install base database up to date.
- Promote Hexagon Service packages.
- Collaborate with Service and Commercial Managers on market needs.
- Scheduling and coordinating onsite and in-house services through completion.
- Arrange service equipment and parts as needed for service visits.
- Process service-related work orders through completion in CRM.
- Coordinate and interface with other internal departments on service issues:Quotes, Purchase orders, Invoicing, Field Service, warehouse, Credits, and RMA parts.
- Review submitted service reports for completeness, verifying with the database all parts and returned materials entered into the system under the designated purchase order. Determine the amount the customer should be invoiced by referring to the service report, original quote, and purchase order.
- Assist the service department with other projects as needed.
- Adhere to organizational policies related to safety, environmental protection, housekeeping, etc., within the area of responsibility.
- Perform other duties and responsibilities as required.
Qualifications
- Post-secondary education in Business or equivalent combination of education and experience.
- Minimum 5 years of customer service experience.
- Bilingual (English& French) written and spoken.
- Salesforce or other CRM experience preferred.
- Strong proficiency in Microsoft Office with advanced Excel skills.
- Strong analytical and technical problem-solving skills
- Familiarity with ISO standards would be a strong asset.
- Experience with 3-D Coordinate Measuring Machines (CMM) and portable products with Metrology products
- Self-starter with excellent time management skills to be able to work independently and take initiative.
- Able to maintain good working relationships with all levels of the organization.
- Strong communication, written and verbal skills.
Benefits
- Comprehensive Benefit Package with health, dental, vision, and health spending account and personal spending account.
- RRSP company contribution plan of 5%
- Generous paid time off (PTO)
- Education and Training opportunities to build your career path….and so much more!
At Hexagon Manufacturing Intelligence Canada, we are committed to creating an inclusive and accessible workplace. Accommodations are available for candidates with disabilities throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation, please let us know, and we will work with you to meet your needs.
As part of our hiring process, we may use artificial intelligence (AI)–based tools to help review applications, identify qualified candidates, and improve efficiency. All hiring decisions are made with human oversight to ensure fairness and objectivity.
These two statements can go at the very end of the posting. The AI one is the new requirement. Let me know if you have any questions. Please provide the salary range to the candidates. We are to have salary ranges in the posting, but my understanding is that we are not quite ready for this yet. You can provide the range verbally if asked.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. It is intended to be used as a guide to start the employee working on appropriate company priorities.
The information contained in this job description is subject to change based on company priorities and may be amended at any time at the sole discretion of the Employer. All changes are to be reviewed and acknowledged by management prior to approval.