Summary

Hexagon Türkiye is looking for a highly organized and customer-focused Service Coordinator to join our Service team.

As a Service Coordinator, you will play a key role in ensuring the smooth and efficient coordination of service operations. You will be responsible for coordinating customer service requests, planning field service activities, and maintaining effective communication between customers, Service Engineers, and internal teams.

Job Responsibilities

• Receive, register, and coordinate customer service requests.
• Plan and coordinate daily and weekly activities of Field Service Engineers & Application Engineers.
• Monitor service requests to ensure they are handled and completed in a timely manner.
• Coordinate communication between customers, Service Engineers, Application Engineers and relevant internal departments.
• Follow up on service quotations, work orders, service reports, and related documentation.
• Coordinate and monitor scheduled customer visits and service activities.
• Identify potential operational issues and ensure timely communication and follow-up with the relevant teams.
• Maintain accurate and up-to-date service records in relevant systems.
• Support service-related reporting and operational performance tracking.
• Contribute to maintaining high levels of customer satisfaction and service quality.
• Provide administrative and operational support to the Service team when required.

What We Offer

• The opportunity to work for a global technology company.
• A dynamic and professional working environment.
• Technical and professional development opportunities.
• The opportunity to work with customers across different industries.
• Collaboration opportunities with international teams.
• Career development and growth opportunities.

Qualifications

• Bachelor’s degree from a relevant university department.
• Previous experience in service operations, technical support, customer service, coordination, or a similar role is preferred.
• Strong planning, organization, and follow-up skills.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with a proactive approach.
• Good command of MS Office applications.
• Experience with SAP, CRM, or similar business systems is an advantage.
• Good command of English, both written and spoken.
• Strong teamwork and interpersonal skills.
• Detail-oriented, well-organized, and results-driven.
• Based in to work in Ankara.