Summary

Hexagon is a global technology company providing innovative metrology solutions that enable customers to improve their measurement and manufacturing processes. We are looking for a Service Coordinator to join our Ankara Türkiye organization and take an active role in the planning and coordination of our technical service operations. 

Job Responsibilities

• Receive service, maintenance, and technical support requests from customers, register them in the relevant systems, and ensure timely follow-up.
• Plan and coordinate the daily, weekly, and monthly schedules of Service Engineers and organize customer site visits.
• Prioritize and schedule service requests based on customer needs, urgency, and team capacity.
• Ensure effective communication and coordination between customers and Service Engineers.
• Coordinate and follow up on the planning of installation, maintenance, repair, and other technical service activities.
• Ensure that service work orders and related records are completed accurately and on time.
• Coordinate with relevant departments regarding spare parts, equipment, and logistics requirements.
• Monitor service contracts and planned maintenance activities.
• Regularly follow up on open service requests, pending activities, and customer escalations.
• Prepare service activity reports and provide regular updates to the relevant managers.
• Work closely with Sales, Application Engineering, Warehouse, Logistics, and other relevant teams.
• Contribute to improving service processes and enhancing customer satisfaction.
• Ensure that records in CRM, ERP, or relevant service management systems are accurate and up to date.
• Perform all activities in accordance with company procedures and quality standards.

Qualifications

• University degree, preferably in Engineering, Business Administration, Logistics, or a related field.
• Experience in technical service, customer service, operations, or coordination roles.
• Previous experience in technical products, industrial equipment, or machinery sectors is preferred.
• Strong planning, organization, and follow-up skills.
• Ability to effectively manage multiple tasks and priorities simultaneously.
• Strong customer communication and problem-solving skills.
• Strong team player with the ability to collaborate effectively across different departments.
• Proficiency in MS Office applications.
• Experience with ERP, CRM, or service management systems is preferred.
• Good command of English.
• Responsible, detail-oriented, well-organized, and results-oriented working style.

What We Offer

• The opportunity to work for a global technology company.
• A dynamic and professional working environment.
• Technical and professional development opportunities.
• The opportunity to work with customers across different industries.
• Collaboration opportunities with international teams.
• Career development and growth opportunities.