Summary

We are looking for an experienced Senior ServiceNow CMDB & HAM Specialist to join our internal global ServiceNow team. This role offers a rare opportunity to build and shape CMDB and Hardware Asset Management processes from scratch on a new ServiceNow platform, working on greenfield projects with a long-term strategic impact

Job Responsibilities

• Lead the design, implementation, and governance of ServiceNow CMDB and Hardware Asset Management (HAM) processes across the full asset lifecycle.
• Configure, manage, and continuously improve CMDB and HAM modules, ensuring alignment with best practices and the CSDM framework.
• Ensure high data quality through normalization, reconciliation, and governance controls.
• Integrate CMDB and asset data from discovery tools, service mapping, cloud platforms, and other sources.
• Support ServiceNow platform administration activities, including scripting and automation.
• Collaborate with global teams and stakeholders to ensure ITSM processes are supported by accurate CMDB and asset data.
• Drive continuous improvements, enhancements, and projects related to CMDB and HAM capabilities.
• Create dashboards, reports, and KPIs for asset tracking, compliance, and performance monitoring.

Qualifications

• 5+ years of hands-on experience with ServiceNow, with a strong focus on CMDB and Hardware Asset Management.
• Proven experience working with the CSDM framework in production environments.
• Strong JavaScript and ServiceNow API skills for automation, scripting, and customization.
• Solid understanding of ITSM processes and their dependency on accurate CMDB and asset data.
• Experience with discovery tools, service mapping, and integrations.
• Deep knowledge of the IT asset lifecycle (procurement, deployment, maintenance, retirement).
• Experience with data migration, normalization, and reconciliation of asset records.
• Fluent English communication skills; ability to work in an international environment

We Offer

• A completely internal ServiceNow team – no consulting, long-term strategic focus.
• Greenfield projects and a rare opportunity to build CMDB and HAM processes from scratch.
• Modern ServiceNow platform with space to implement best practices and innovative solutions.
• Collaboration with a global, highly skilled, and supportive team across multiple regions.
• Opportunity to have a real impact and bring measurable value to the organization.
• Hybrid working model with flexibility and work-life balance.
• Continuous learning, professional growth, and exposure to complex enterprise environments.