Summary

The Technical Support & Application Engineer provides technical sales support for all applications of Hexagon products encompassing metrology, demonstration, functionality, and performance.  In addition, the Technical Support & Application Engineer is responsible for product training, machine installation, calibration, maintenance, troubleshooting and repair. 

Job Responsibilities

• Install, set up, and configure measurement instruments at client sites according to technical specifications and project requirements.
• Conduct pre-installation inspections and site surveys to assess space, infrastructure, and other requirements for equipment installation.
• Perform calibration, testing, and verification of various measurement instruments and equipment according to established procedures and standards.
• Identify and troubleshoot issues with equipment performance, calibration, or accuracy.
• Diagnose and troubleshoot technical issues reported by customers. Conduct thorough root cause analysis to identify underlying problems and develop effective repair solutions.
• Perform repair, maintenance, and replace defective components or parts using appropriate tools, equipment, and techniques.
• Maintain accurate records of calibration and any service activities, including calibration reports, and services documentation.
• Conduct hardware and software product and complex custom demonstrations showcasing technical features and processes to prospective and existing customers
• Effectively communicate product benefits for complex applications
• Assist sales team in providing product recommendations for customers’ applications
• Prepare operating instructions and conducts training programs to meet customer’s needs
• Maintain positive customer relationships through effective interaction
• Ability to teach the highest-level training classes
• Develop programs/applications that effectively accomplish customer specifications/objectives
• Consults with customers and incorporates needs and feedback into application designs
• Provide technical support to customers
• Ensures programs/applications work properly after maintenance and testing
• Analyze and edit existing programs/applications as needed to optimize performance
• Take a challenging issue from problem statement through to resolution and follow-up
• Keep up with advancements in application engineering and new technologies
• Perform other related duties as assigned
• Focus in Penang office, northern region.
• Able to travel across the county to client sites to perform job mention above including overnight stays as required.

Qualifications

• Diploma, Advanced/Higher/Graduate Diploma, Post Graduate Diploma, Bachelor’s Degree, Professional Degree Engineering in Mechanical / Mechatronic / Electrical & Electronic) or equivalent.
• 3 years’ experience in Quality Engineering, Manufacturing Engineering, or similar environmen
• Metrology knowledge or experience in inspection processes in Manufacturing environment Worked with CMMs or Quality process instruments
• Optional: CNC programming, CAD-CAM exposure, technical software training and support in the use of PC based toolsFresh graduates who are confident and fast learner are welcome to apply
• Excellent written and verbal communication skills
• Comfortable speaking before small groups
• Proficient with MS Office
•  Strong Customer Service Skills
• Creative, analytical, and drivenWorks independently as well as in a team environment
• Possess own car
• Ability to travel up to 70%, domestic