About Hexagon
Hexagon is a global leader in measurement technologies. From microns to Mars, we measure what matters for the future.
Hexagon’s Manufacturing Intelligence division helps manufacturers use data throughout the product lifecycle - from design and engineering to production and metrology - to make manufacturing smarter, more efficient, and more connected. Our technologies support organizations across a wide range of industries as they work to improve quality, accelerate innovation, and optimize their operations.
Summary
Hexagon Manufacturing Intelligence is seeking a Technician Specialist to join our team in São Paulo, Brazil. In this role, you will be responsible for installing, configuring, troubleshooting, and maintaining a variety of Coordinate Measuring Machines (CMMs), machine tools, and related accessories. You will diagnose technical issues, perform repairs, replace components as needed, conduct system start-up testing, and deliver advanced customer training on product functionality and maintenance. This hybrid position is based in our São Paulo office, near the Santo Amaro region.
Job Responsibilities
• Performs installation and machine maintenance including diagnosis, repairs, troubleshooting, certifications, and re-calibration of various machines at the customer sites to conform to factory specifications and accuracy standards
• Develops creative solutions to more unique, chronic, or complex issues
• Researches and answers difficult customer questions about product features and recommends appropriate upgrades
• May mentor less experienced service engineers
• Supports service calls to customer sites to correct problems involving company products, diagnoses and corrects problems, and performs related duties to customer satisfaction
• Provides advanced technical support to other service representatives and customers
• Ensures prompt preparation and completion of service and expense reporting
• Provides the highest customer satisfaction in a professional manner
• Provides advanced mechanical tasks including assembly, disassembly, leveling, diagnosis and repair of issues on automated equipment
• Provides advanced electrical tasks including diagnosis, troubleshooting, and repair of control systems
• Complete preventative maintenance and field modifications
• Remains up to date with administrative responsibilities such as customer service logs and internal service records
• Maintains tools and test equipment ensuring they are properly calibrated
• Maintains daily communications with customers ensuring resolution and proper follow-up to any issues
• Remains current with industry trends and best practices
• Remains current with technical skills by attending training classes, independent research, and seminars
• May be assigned a team lead role for a work group performing project related tasks
• May mentor less experienced Service Engineers’ developing their skill/knowledge through advice, coaching, and training opportunities
• Performs other related duties as assigned
Qualifications
• Associate’s degree or equivalent combination of technical education and work experience
• 4 - 7 years’ experience in mechanical, electrical, computer or software fields
• Intermediate to Advanced English proficiency is desirable to support participation in occasional training sessions conducted at manufacturing sites abroad
• Driver’s license (Category B) required for travel to provide customer service and support at client sites in other cities and states
• Requires travel to customers’ worksites from 80 to 100%
• Must be highly detail-oriented and organized
• Excellent written and communication skills
• Strong Customer Service Skills
• Creative, analytical, and driven
• Excellent problem-solving skills
• Adheres to safety guidelines
• Works independently as well as in a team environment
What We Offer
Competitive salary with opportunities for growth and development.
Benefits package aligned with the Brazilian market.
Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.
At Hexagon’s Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do, and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people. Our culture encourages independent thinking and a team-oriented mindset.
Explore Life at Hexagon
Today, everything from the phone in your pocket to the aeroplanes crossing the sky functions because we can measure the world around us. Measurement is not just the foundation of progress – it is the thread that connects human achievement, from the earliest monuments to the frontier of space. At Hexagon, measurement is in our DNA. For 25 years, we've shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most. Now, as the world moves into the intelligence age with its own set of challenges and opportunities, Hexagon stands ready – the global leader in measurement technologies – measuring what matters for the future.
From microns to Mars, we measure what matters for the future.
Get to know our teams, our culture, and our technology through our social media channels:
Instagram: @hexagon_mi | @hexagon_ab
LinkedIn: Hexagon Manufacturing Intelligence
YouTube: Hexagon MI | Hexagon AB
Twitter/X: @HexagonMI | @HexagonAB
Facebook: Hexagon Manufacturing Intelligence
Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world’s most vital industries. From aerospace & defense, automotive, construction, general manufacturing, to mining and more, we provide the confidence that customers rely on to build, navigate, and innovate. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 16,000 employees in 50 countries and net sales of approximately 3.7bn EUR.