Summary

We are growing business and expanding the team in Brazil, therefore seeking for a Sales Analyst for our AFM Team. This hybrid position is based in our São Paulo office, near the Santo Amaro region.

This person will be responsible for quotations, order entry and handling in ServiceMax/Navision, stock/import coordination, invoicing and collections, as well as reporting and customer service. Requires experience in spare parts order processing, advanced Excel, and familiarity with CRM/ERP systems. Differentials: import/export, NCM/Incoterms, and Spanish/English.

Why Join Us?

Hexagon is the global leader in measurement technologies. We provide confidence that vital industries rely on to build, navigate, and innovate. From microns to Mars, our solutions ensure productivity, quality, and sustainability in everything from manufacturing and construction to mining and autonomous systems.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR.

Learn more at hexagon.com. 

Job Responsibilities

1) Spare Parts Order Processing

• Prepare quotations for parts and initiate first contact with the customer (response SLA).
• Register and manage parts orders in internal systems (ServiceMax and Navision), ensuring complete data (item, NCM, price, taxes, lead times, Incoterm, address, contact, cost center).
• Validate stock vs. import needs (in-stock vs. out-of-stock items) and reserve materials.
• Execute order changes (quantity, date, address) with audit trail and customer communication.
• Monitor internal approvals (special pricing, discounts, tax exceptions) and release orders for invoicing/shipping.
• Keep order status updated for internal teams and customers (order pipeline).

2) Logistics & Importation

• Request importation of out-of-stock items and monitor lead times with the team/forwarder responsible.
• Track arrival of imported parts and SMAs to release pickup/shipping or schedule service.
• Review documents (Invoice, Packing List, DI/DUE when applicable) and ensure compliance requirements.

3) Invoicing & Collections

• Issue service and monthly contract invoices, as well as parts billing according to tax policy.
• Update billing spreadsheets/reports and confirm receipt with customers.
• Follow up on collections (including phone calls when needed) and record evidence.
• Ensure service invoices are not canceled to avoid undue tax charges.

4) Analysis & Reporting

• Collect and analyze sales/order data to identify trends, bottlenecks, and opportunities (fill rate, OTIF, order aging).
• Produce status reports and present insights to Sales, Services, and Marketing.
• Conduct market research and monitor competitor activities (pricing/lead time of key parts).

5) Customer Relationship

• Maintain active communication (email/phone) throughout the order cycle.
• Confirm receipt of proposals and invoices; adjusts when requested.
• Act as an escalation point for critical deadlines and exceptions.

6) Compliance & Continuous Improvement

• Ensure compliance with tax, customs, and billing policies.
• Support process reviews (SOPs), master data cleanup, and automation initiatives (e.g., templates, validations).

Qualifications

• Education: Business Administration, Economics, Finance, Logistics, or related fields.
• Experience: Background in spare parts order processing, inside sales/CS, logistics, or billing.
• Analytical Skills: Ability to interpret data and generate actionable insights.
• Communication: Assertive, clear and objective communication for internal and external audiences.
• Technical Knowledge: CRM (preferably Salesforce), ServiceMax (service orders), Navision (billing/ERP). Microsoft Office Suite (advanced Excel is a plus: XLOOKUP, Pivot Tables, Power Query).
  
  

Differentials:

• Experience with import/export processes for parts.
• Knowledge of fiscal classification (NCM/HS Code) and Incoterms.
• Background in industrial/metrology environments.
• Spanish and/or English for supplier and regional customer interactions.

What We Offer

• Competitive salary with opportunities for growth and development.
• Benefits package aligned with the Brazilian market.
• Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.
  
  

At Hexagon’s Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. 

About Us

At Hexagon, we do not just measure the world – we define its future.

As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate.

From microns to Mars, our solutions drive productivity, quality, safety, and sustainability across aerospace, agriculture, automotive, construction, manufacturing, and mining.

Yet measurement is only the beginning. We bridge the physical and digital worlds with cutting-edge metrology, reality capture, and positioning solutions – making industries and cities safer, smarter, and more sustainable. Looking forward, we are striving to enable our customers to meet sustainability and demographic challenges – ultimately advancing them towards truly autonomous solutions.

Measurement is the foundation of progress. When it has to be right, it has to be Hexagon.