Summary

At Hexagon Manufacturing Intelligence, we help customers improve quality and productivity through advanced metrology and manufacturing solutions. In Turkey, our Stationary team supports customers across industries by ensuring the smooth delivery of services, spare parts, and aftermarket programs—working closely with internal teams and our European factories.

We are looking for an Inside Sales and Aftermarket professional to join our team in Ankara (hybrid work possible). In this role, you will be a key contact point for customers and internal stakeholders, coordinating service and training schedules, supporting aftermarket processes, and gradually expanding into inside sales activities such as customer outreach and quotations. If you enjoy structured planning, customer communication, and working in a technical environment, we'd like to hear from you.

Job Responsibilities

As a member of the local sales and services organization, you will work closely with regional sales, service engineers, finance, and our European factories to ensure smooth customer support and strong aftermarket execution. Main responsibilities include:

• Act as the main point of contact for customer requests related to service scheduling, trainings, installations, maintenance, and calibration

• Create and maintain accurate planning and scheduling (e.g., coordination of engineers and appointments) to ensure timely execution

• Support aftermarket operations by reviewing service reports and parts usage, coordinating with the warehouse, and enabling correct invoicing with finance

• Prepare quotations and support spare parts processes, including delivery follow-ups and coordination with internal stakeholders (e.g., factories in Europe)

• Proactively support aftermarket sales activities by contacting customers via email/phone regarding upgrades and service programs (e.g., retrofit and MyCare programs)

• Collaborate closely with internal teams and stakeholders to resolve issues quickly and keep customers informed throughout the process

Qualifications

• Bachelor's degree (or equivalent) in Engineering, Business, or a related field

• First professional experience in a coordination, customer service, inside sales, service operations, or aftermarket-related role (junior profiles welcome)

• Strong planning and scheduling skills; confident working with Excel and managing multiple priorities

• Customer-oriented communication skills with the ability to coordinate effectively across teams (e.g., service engineers, sales, finance, warehouse)

• Experience supporting service processes such as installations, maintenance, trainings, calibration, and related customer coordination is a plus

• Understanding of aftermarket topics such as spare parts, service reports, invoicing support, and quotation preparation is a plus

• Comfortable proactively contacting customers via email and phone to support aftermarket offerings (e.g., retrofit/service programs)

• Technically literate with interest in machinery/manufacturing environments (metrology knowledge is a plus, not required)

• Fluent in Turkish and strong English skills to work with internal stakeholders and factories in Europe

• Based in Ankara (hybrid working possible)
• Military service completed

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