Summary

Job Title: Service Engineer I

Location: Novi, MI
Division: Hexagon Manufacturing Intelligence

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. Our Manufacturing Intelligence division helps manufacturers put data to work—boosting productivity, improving quality, and driving innovation across design, production, and inspection processes.

What You'll Do

As a Service Engineer I based in Novi, MI, you will provide hands-on installation, maintenance, and technical support for Hexagon’s precision measurement equipment and metrology solutions. This entry-level role is ideal for someone with a technical background who enjoys problem-solving, customer interaction, and working in the field to ensure our clients’ systems operate at peak performance.

Responsibilities

• Perform on-site installation, calibration, and troubleshooting of Hexagon measurement systems (CMMs, laser trackers, and related equipment).

• Provide preventive maintenance and service repairs to ensure optimal system functionality.

• Deliver customer training and technical support on proper system operation and software usage.

• Accurately document all service visits, repairs, and customer communications.

• Collaborate with internal technical teams to resolve complex issues and improve service delivery.

• Maintain up-to-date knowledge of Hexagon hardware and software solutions.

• Ensure all work complies with company safety and quality standards.

Qualifications

• Associate’s or Bachelor’s degree in Engineering, Electronics, Mechatronics, or a related technical field preferred.

• 0–2 years of experience in field service, technical support, or mechanical/electrical systems maintenance.

• Strong mechanical aptitude and familiarity with precision instruments or manufacturing equipment.

• Excellent troubleshooting and communication skills.

• Willingness to travel regionally (up to 50–75%) to support customer sites.

• Proficiency in Microsoft Office; familiarity with metrology software (e.g., PC-DMIS) is a plus.

• Valid driver’s license and ability to lift up to 50 lbs.

Physical Demands

Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.

• Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects
• Regularly move around the customers’ worksites
• Regularly lift and/or move up to 75 pounds
• Specific vision abilities required include close vision, depth perception and adjust focus
• Frequently communicates with other employees and customers

Work Environment

Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.

• Primarily visits customers’ worksites, with occasional visits to the office
• Equipment is kept clean, orderly, properly inspected for accurate functionality
• Noise levels are considered low to moderate
• If required, PPE will be provided
• Requires travel to customers’ worksites up to 100%

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!  

What We Offer

• Competitive salary with opportunities for performance-based bonuses. 
• Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions. 
• Flexible work schedules with remote options and 80%-100% travel, offering variety in your workdays. 
• Paid time off (PTO), including holidays and parental leave. 
• 401k with generous employer match and tuition reimbursement to support your professional development. 
• Opportunities to grow and move within a global company known for its commitment to employee growth and innovation. 

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