Summary

At Hexagon, we empower manufacturers with cutting-edge industrial intelligence—combining sensors, software, and autonomous technologies to enable smart manufacturing at scale. As a Service Coordinator, you play a vital role in supporting service operations by ensuring efficient scheduling, accurate documentation, and exceptional customer experiences.

Why Join Us

Hexagon is a global leader in digital reality solutions, helping customers improve productivity, quality, and sustainability. We offer a collaborative environment, strong career development opportunities, and the chance to make a real impact in the future of manufacturing.

About the Role

The Service Coordinator provides administrative and operational support to the Service Manager and Field Service Technicians. This role is responsible for coordinating service activities, managing customer communications, and processing service-related documentation to ensure smooth and efficient service delivery.

Qualifications

• Serve as a primary point of contact for customers and internal sales teams regarding basic service-related inquiries.

• Coordinate with internal teams to assist in resolving service issues and communicate solutions to customers in a timely manner.

• Support scheduling of routine service calls and coordinate technician availability.

• Generate basic technical service quotes and assist with service scheduling at service centers.

• Collaborate with internal departments on service-related matters, including purchase orders, invoicing, and credits.

• Conduct customer follow-ups to confirm service satisfaction and identify opportunities for improvement.

• Accurately document service activities and customer interactions using Customer Relationship Management (CRM) tools.

• Maintain working knowledge of Hexagon products and services to provide informed customer support.

• Participate in ongoing training and professional development initiatives.

• Support special projects and additional tasks as assigned by the Service Manager.

Qualifications

Required (Must-Have)

• Associate degree or an equivalent combination of education and relevant work experience.

• 0–2 years of customer service or administrative experience, preferably in a technical or service-oriented environment.

• Strong verbal and written communication skills.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

• Ability to manage multiple priorities and perform effectively in a fast-paced environment.

• Strong customer service orientation with effective problem-solving skills.

Preferred (Nice-to-Have)

• Experience using Customer Relationship Management (CRM) software.

• Exposure to field service operations or technical support environments.

• Familiarity with service scheduling, quoting, or order processing.

Physical Demands

• Primarily stationary work for extended periods; occasional bending or kneeling.

• Manual dexterity required for keyboarding, operating office equipment, and handling materials.

• Regular movement within the office and occasional visits to the factory floor.

• Ability to occasionally lift and/or move up to 20 pounds.

• Visual acuity required for close work, depth perception, and focus adjustments.

• Frequent verbal and written communication with customers and employees.

Work Environment

• Primarily office-based with occasional exposure to the factory floor.

• Clean, well-lit, and climate-controlled office environment.

• Noise levels are typically low to moderate in the office and moderate in production areas.

• Personal protective equipment (PPE) provided as required.

• No travel required.

What We Offer

• Competitive compensation with performance-based incentives.

• Comprehensive benefits package including medical, dental, vision, and Health Savings Accounts (HSA).

• 401(k) plan with employer match and tuition reimbursement.

• Flexible work arrangements and generous paid time off (PTO).

• Career development and advancement opportunities within a global organization.

• Employee assistance programs, disability coverage, and identity protection benefits.