Summary
Job Title: Inside Sales Account Manager
Location: Rhode Island, United States
Work Type: Hybrid (2 days remote, 3 days in office)
About Hexagon Manufacturing Intelligence
At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and extensive portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.
Why Join Us
Be part of a global leader in industrial intelligence.
Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
Learn from a long-tenured team with deep product and customer experience.
About the Role
The Inside Sales Account Manager will be responsible for managing and growing existing customer accounts within a defined territory, specifically supporting the Stationary Metrology Devices Division. This role focuses on contract renewals, customer retention, account expansion, and revenue growth through upselling and re-engagement of dormant clients.
Job Responsibilities
What You'll Do
Manage a portfolio of existing customer accounts within an assigned territory.
Drive contract renewals and ensure high customer retention rates.
Identify opportunities to expand existing accounts through upselling and cross-selling.
Re-engage and recover lost or inactive customers.
Build and maintain strong relationships with key customer stakeholders.
Collaborate cross-functionally with field sales, marketing, administration, and technical teams to support customer success.
Generate sales proposals, maintain forecasts, create/update a variety of spreadsheets and data entry.
Maintain accurate account records and sales forecasts in CRM systems.
Meet or exceed sales targets and all KPIs, such as call volume, creating new opportunities, and generating upsell/recovery revenue.
Assist clients with general inquiries, questions, and concerns.
Qualifications
Qualifications
Bachelor’s degree in Business, Engineering, or related field preferred.
3-5 years of experience in inside sales, account management, or customer success.
2+ years’ experience in Salesforce or other CRM solutions
Strong communication and relationship-building skills.
Proven ability to manage multiple accounts and prioritize effectively.
Experience with CRM tools and sales tracking systems.
Ability to identify sales opportunities and drive revenue growth.
Strong problem-solving and negotiation skills.
Experience in manufacturing, metrology, or technical product environments is a plus.
Core Skills
Exceptional verbal and written communication
Active listening and customer engagement
CRM systems and Microsoft Office proficiency
Strong time management and organizational skills
Ability to manage and maintain a healthy sales pipeline
Proven ability to drive revenue growth within existing accounts
Skilled in establishing and maintaining internal and external relationships
Customer retention and account expansion mindset
Attention to detail and accuracy in account management
Adaptability in a fast-paced sales environment
Work Environment
This role operates in a hybrid office environment with a combination of in-office and remote work.
Primarily an office setting with standard equipment usage, including a computer, phone, and CRM systems.
Office is clean, orderly, properly lighted, and ventilated.
Noise levels are low to moderate.
Frequent communication with internal teams and customers.
Occasional movement within the office environment.
No travel required.
Benefits
Exceptional Medical, Dental, Vision insurances
Health Savings Accounts with employer contribution (HSA)
Flexible Spending Accounts (FSA)
401k Plan with generous employer match
Generous Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Tuition Reimbursement
Explore Life at Hexagon
At Hexagon, we’re empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
Instagram: @hexagon_mi | @hexagon_ab
LinkedIn: Hexagon Manufacturing Intelligence
YouTube: Hexagon MI | Hexagon AB
Twitter/X: @HexagonMI | @HexagonAB
Facebook: Hexagon Manufacturing Intelligence
Learn more at hexagon.com and get inspired by how we shape smart change across industries.
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