Summary
CPQ & CRM Analyst
Location: Remote – United States
About Hexagon Manufacturing Intelligence
At Hexagon Manufacturing Intelligence, we enable manufacturers to innovate and optimize through connected technologies that improve productivity, quality, and sustainability. Our solutions span metrology, production software, automation, and smart manufacturing, helping customers transform data into actionable insights.
Position Summary
Hexagon Manufacturing Intelligence is seeking a CPQ & CRM Analyst to support and enhance our global Configure-Price-Quote (CPQ) and CRM ecosystem. This newly created role will primarily focus on Oracle CPQ administration, configuration, and optimization, ensuring efficient and accurate machine quoting processes across the Stationary Metrology business.
The ideal candidate is technically minded, highly analytical, and comfortable balancing business requirements gathering with hands-on system configuration. This individual will work closely with Sales Operations, Product Management, Finance, and IT teams to improve quoting efficiency, scalability, and user adoption across a global sales organization.
This role offers an exciting opportunity to help establish and evolve CPQ processes within a fast-paced manufacturing technology environment.
Job Responsibilities
Oracle CPQ Administration & Configuration
- Serve as a primary administrator for Oracle CPQ (BigMachines).
- Configure and maintain product models, pricing rules, approval workflows, quote templates, and business logic.
- Manage ongoing CPQ platform enhancements and support system optimization initiatives.
- Troubleshoot and resolve CPQ-related issues impacting quoting accuracy and performance.
Requirements Gathering & Solution Delivery
- Partner with stakeholders to gather business requirements and translate them into scalable CPQ solutions.
- Participate in solution design, testing, deployment, and post-implementation support.
- Document requirements, system changes, and configuration standards.
Salesforce CRM Support
- Support Salesforce CRM administration including user support, reporting, dashboards, security permissions, and data management.
- Monitor and troubleshoot integration and synchronization issues between Salesforce and Oracle CPQ.
- Assist in optimizing CRM workflows that support the quote-to-cash process.
Process Improvement
- Identify opportunities to improve quoting speed, accuracy, and compliance.
- Recommend and implement enhancements to streamline sales operations processes.
- Support change management and user adoption initiatives.
Cross-Functional Collaboration
- Collaborate with Sales Operations, Product Management, Finance, and IT teams globally.
- Participate in meetings across multiple time zones and support global business initiatives.
- Ensure alignment with Hexagon governance, release management, and data security standards.
Qualifications
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related discipline.
- 1–3 years of hands-on experience administering and configuring Oracle CPQ (BigMachines) or a comparable CPQ platform.
- Experience configuring product rules, pricing logic, workflows, quote templates, approvals, and related CPQ functionality.
- Salesforce CRM administration experience, including reporting, dashboards, workflows, user management, and security controls.
- Understanding of quote-to-cash processes, pricing methodologies, discounting structures, and approval workflows.
- Experience troubleshooting complex business and system issues.
- Strong analytical, problem-solving, and documentation skills.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Experience in manufacturing, industrial technology, automation, or software industries.
- Oracle CPQ development experience, including BML, XSL, APIs, or integrations.
- Salesforce Administrator, Salesforce Advanced Administrator, Salesforce CPQ Specialist, or related certifications.
- Experience supporting enterprise CRM and CPQ integrations.
- Exposure to global sales organizations and multinational business environments.
Knowledge, Skills & Abilities
- Strong Oracle CPQ administration and configuration expertise.
- Strong Salesforce CRM administration knowledge.
- Ability to translate business requirements into technical solutions.
- Understanding of sales operations and quoting best practices.
- Experience supporting enterprise software platforms in a global environment.
- Strong organizational skills and attention to detail.
- Ability to balance hands-on configuration work with stakeholder engagement.
Travel Requirements
- Approximately 10% travel, as business needs require.
Additional Requirements
- Candidates must be authorized to work permanently in the United States.
- Visa sponsorship is not available for this position.
Why Join Hexagon Manufacturing Intelligence
- Opportunity to help shape and mature a newly created CPQ function.
- Exposure to global teams and enterprise-scale systems.
- Ability to develop specialized expertise in Oracle CPQ and Salesforce technologies.
- Collaborative culture focused on innovation and continuous improvement.
Explore Life at Hexagon
At Hexagon, we’re empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
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Learn more at hexagon.com and get inspired by how we shape smart change across industries.
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