Summary
Job title: Software Order & Customer Operations (f/m/d)
Requisitions: 1893 - 1896
Location: EMEA (remote) /Frankfurt (Germany)
Short description: Join Hexagon’s dynamic Customer Operations team and play a crucial role in supporting our software business across EMEA. Whether you're ensuring smooth license delivery, managing software renewals, or driving digital customer service improvements, you'll help shape an efficient and customer-focused operational backbone. Please note: This is an ongoing opportunity with continuous recruitment. As a result, you may not receive immediate feedback following application submission.
Role Variants:
Digital eCommerce Customer Service Manager (permanent)
Drive the improvement of digital self-service and eCommerce capabilities for our software customers, ensuring a seamless online experience from purchase to support.
Software Order & License Management Specialist (permanent)
Ensure accurate processing of software orders and license deliveries across EMEA, collaborating with internal stakeholders to maintain high service levels.
SOP Leader EMEA SW (permanent)
Act as a regional process owner for software order processing (SOP), ensuring consistency, compliance, and process improvements across country teams.
Administrator Order Processing / SMA (temporary, Frankfurt)
Support the end-to-end processing of software maintenance agreements (SMA), handling administrative tasks and contributing to renewal success.
Job Responsibilities
- Process and manage customer orders related to software licenses, subscriptions, and maintenance agreements.
- Ensure accuracy in order entry, billing, and documentation within internal systems (ERP/SFDC/other tools).
- Act as a key contact for customers and internal stakeholders, ensuring timely responses and operational excellence.
- Support digital transformation initiatives related to eCommerce platforms and self-service functionalities.
- Collaborate with sales, customer success, and finance teams to ensure smooth software delivery and renewals.
- Track and manage order workflows and license activations; identify and solve potential delivery issues.
- Maintain compliance with company policies and procedures regarding software sales and services.
- Provide guidance and best practices to local teams on software order processing (for SOP Leader-level candidates).
- Participate in continuous improvement initiatives for processes and tools.
Qualifications
- 3+ years of experience in order processing, customer service, or license/software operations.
- Experience in SAP, Salesforce, or similar ERP/CRM systems.
- Familiarity with software license models (perpetual, subscription, SMA) is a strong plus.
- Strong communication skills and service mindset.
- Detail-oriented, organized, and able to handle multiple tasks independently.
- Proficiency in English (any additional European language is a plus).
- For leadership-level roles: experience coordinating regional activities and providing guidance to local teams.
What we offer
- Opportunity to join a growing and collaborative operations team.
- A mix of permanent and temporary contracts depending on the role.
- Inclusive and respectful work culture with an international environment.
- Chance to make a real impact in the software business and digital transformation journey.
We believe that a diverse and inclusive workplace drives innovation and excellence. All qualified applicants will be considered for employment without regard to gender, age, race, religion, sexual orientation, disability, or any other status protected by applicable law. Completion of military service or exemption is required where applicable.