Job Description
Supervisor, Commercial Sales Support, Division Portable Metrology

Summary

Business Area: Hexagon Manufacturing Intelligence – Portable Metrology
Location: Mexico (Hybrid)

 

The Supervisor, Commercial Sales Support is responsible for leading and optimizing the commercial support function, ensuring alignment between sales, operations, and customer requirements. This role plays a critical part in enabling revenue growth, improving sales efficiency, and delivering a high-quality customer experience through structured processes, data accuracy, and team leadership.

Job Responsibilities

  • Lead and supervise the Commercial Sales Support team, ensuring alignment with regional sales goals and business priorities
  • Oversee end-to-end sales support activities including quotations, order management, and customer coordination
  • Collaborate closely with Sales, Finance, Operations, and Customer Support teams to ensure seamless execution of commercial processes
  • Monitor and analyze key performance indicators (KPIs) related to pipeline, order intake, and customer responsiveness
  • Drive process improvements to increase efficiency, reduce turnaround times, and enhance customer satisfaction
  • Ensure accuracy and integrity of data within CRM and ERP systems (e.g., Salesforce, SAP)
  • Support sales forecasting, reporting, and pipeline management activities
  • Act as escalation point for complex customer or order-related issues
  • Coach, mentor, and develop team members to drive performance and engagement
  • Identify opportunities for automation and digital tool adoption to improve commercial operations
  • Ensure compliance with pricing strategies, approvals, and internal policies

Qualifications

  • Bachelor’s degree in Business Administration, Engineering, or a related field
  • 6–10 years of experience in sales support, commercial operations, or similar functions
  • Previous experience in a supervisory or team leadership role
  • Strong understanding of sales processes and customer lifecycle management
  • Experience working with CRM/ERP systems (e.g., Salesforce, SAP)
  • Strong analytical, problem-solving, and decision-making skills
  • Excellent communication and stakeholder management capabilities
  • Fluent in Spanish and English

 

 

At Hexagon, we’re empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
Instagram: @hexagon_mi | @hexagon_ab
LinkedIn: Hexagon Manufacturing Intelligence
YouTube: Hexagon MI | Hexagon AB
Twitter/X: @HexagonMI | @HexagonAB
Facebook: Hexagon Manufacturing Intelligence

Learn more at hexagon.com and get inspired by how we shape smart change across industries.
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Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.
Information at a Glance
Division:  Portable Metrology
Job Title:  Supervisor, Commercial Sales Support, Division Portable Metrology
Job Function:  Sales Operations
Job Location (Short):  Monterrey, NLE, MEX, 64650
Workplace Type:  Hybrid
Workplace Details: 
Req ID:  2877
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About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.