Job Description
Senior ServiceNow Developer

Summary

Senior ServiceNow Developer

Monterrey, Nuevo León, Mexico (Hybrid)

 

Hexagon Manufacturing Intelligence is a global leader in measurement technologies, empowering manufacturers to innovate and build the life-changing products of tomorrow. As part of Hexagon, we deliver advanced sensor, software, and autonomous solutions that enable smarter factories, better decision-making, and sustainable growth.

We are seeking a Senior ServiceNow Developer to join our global IT team in Monterrey. This is a hybrid role requiring deep technical expertise in ServiceNow development, particularly in IT Service Management (ITSM) modules, and the ability to architect scalable, enterprise-grade solutions in a complex global environment.

 

About the Role

As a Senior ServiceNow Developer, you will design, architect, and implement technical solutions on the ServiceNow platform to support enterprise IT Service Management requirements across Hexagon Manufacturing Intelligence. You will work closely with business stakeholders, project managers, and technical teams to translate business needs into robust, maintainable platform solutions.

 

This role requires strong hands-on development expertise, architectural thinking, and the ability to communicate effectively in English with global stakeholders.

Job Responsibilities

 

  • Design, develop, and implement enterprise solutions on the ServiceNow platform aligned with ITSM best practices.

  • Lead development and configuration across core modules including Incident, Problem, Change, Request, Asset Management, Knowledge Management, CMDB, and GRC.

  • Apply smart customization principles to ensure scalable, upgrade-safe platform enhancements.

  • Develop custom applications, workflows, and configurations using Flow Designer and Integration Hub, including creation of custom flow actions.

  • Architect and manage integrations with external systems using REST, SOAP, and other web services.

  • Provide business intelligence support through Performance Analytics and the Reporting engine.

  • Collaborate with business analysts and project managers to define solution options, assess risks, and evaluate impacts to business processes and technical architecture.

  • Communicate technical designs and issues clearly to both technical and non-technical stakeholders.

  • Produce comprehensive technical documentation, including solution design documents and developer notes.

  • Provide mentorship, technical guidance, and training to junior developers and end users when required.

  • Ensure adherence to ServiceNow and software development best practices and governance standards.

Qualifications

Must-Have Experience

  • 5+ years of hands-on development experience on the ServiceNow platform.

  • Strong experience delivering and supporting ITSM modules in large enterprise environments.

  • Proven expertise in application development, platform configuration, and customizations within ServiceNow.

  • Strong knowledge of JavaScript and web technologies including HTML, CSS (SASS), AngularJS, Bootstrap, AJAX, and SQL.

  • Experience designing and managing integrations using REST, SOAP, and other web services.

  • Demonstrated ability to define scalable technical solutions and communicate effectively in English in a global environment.

  • Experience working collaboratively within structured project management methodologies.

 

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or related field.

  • ServiceNow certifications such as CSA, CAD, and CIS-ITSM.

  • ITIL v3 Foundation certification.

  • Experience working in fast-paced, multinational technology environments.

 

Core Skills

  1. ServiceNow ITSM Development

  2. Enterprise Solution Architecture

  3. Platform Configuration & Customization

  4. JavaScript & Web Technologies

  5. Integration Architecture (REST/SOAP APIs)

  6. CMDB & ServiceNow Data Modeling

  7. Flow Designer & Integration Hub

  8. Performance Analytics & Reporting

  9. Technical Documentation & Knowledge Transfer

  10. Advanced English Communication & Stakeholder Engagement

 

Learn more at hexagon.com and get inspired by how we shape smart change across industries.
Apply now

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.
Information at a Glance
Division:  Hosted by MI for AS
Job Title:  Senior ServiceNow Developer
Job Function:  IT
Job Location (Short):  Monterrey, MEX, 66626
Workplace Type:  Hybrid
Workplace Details: 
Req ID:  2653
Apply now

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.