Summary
Senior Order to Cash Analyst
Business Area: Hexagon Geosystems
Location: Monterrey, Nuevo León, Mexico (Hybrid)
About Hexagon Geosystems
Hexagon Geosystems is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies to empower customers across surveying, construction, public safety, infrastructure, utilities, mining, and manufacturing industries. As part of Hexagon, we help organizations improve productivity, quality, safety, and sustainability through innovative technology solutions.
Position Summary
Hexagon Geosystems is seeking a Senior Order to Cash Analyst to join our newly established Shared Business Services Center (SSC) in Monterrey, Mexico.
This role is a critical contributor to a global transformation initiative and will play a key role in shaping and optimizing Order-to-Cash (OTC) processes across the Americas region. The Senior Order to Cash Analyst will be responsible for managing complex collections activities, driving process standardization, resolving customer payment issues, improving cash flow performance, and supporting continuous improvement initiatives within a multinational Shared Services environment.
The successful candidate will possess strong expertise in Accounts Receivable, Credit & Collections, and Order-to-Cash operations, with the ability to work independently, influence stakeholders, and identify opportunities to improve efficiency and financial performance.
Job Responsibilities
Accounts Receivable & Collections
- Manage and collect outstanding accounts receivable balances across customer portfolios.
- Contact customers via phone, email, and written correspondence regarding outstanding invoices.
- Negotiate payment arrangements and payment plans with delinquent customers.
- Monitor customer payment commitments and follow up on broken promises to pay.
- Review aging reports and proactively identify collection priorities and risk areas.
- Recommend and implement collection strategies to accelerate cash flow and reduce outstanding receivables.
- Prepare and distribute monthly customer account statements.
Customer & Stakeholder Management
- Coordinate with customers to resolve escalated payment issues and disputes.
- Partner with Sales, Customer Service, Finance, Operations, and other stakeholders to resolve payment discrepancies.
- Deliver exceptional customer service while balancing collection objectives and customer relationships.
- Communicate professionally with internal and external stakeholders regarding account status and collection activities.
Process Improvement & Shared Services Excellence
- Propose, implement, and enforce standardized Order-to-Cash processes across the region.
- Identify opportunities to improve collections efficiency, reporting, automation, and operational effectiveness.
- Optimize tools and systems to improve visibility into collections performance and account status.
- Participate in Shared Service Center projects and transformation initiatives.
- Support continuous improvement efforts focused on scalability, consistency, and service excellence.
Reporting & Compliance
- Maintain accurate records of collection activities within ERP and financial systems.
- Generate regular reports on collections performance, account status, and aging trends.
- Monitor and support compliance with established KPIs and service-level expectations.
- Ensure compliance with applicable regulations, internal controls, and company policies related to collections activities.
Qualifications
Education
- Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related discipline preferred.
Experience
- Minimum 4–7 years of experience in Accounts Receivable, Credit & Collections, or Order-to-Cash functions.
- Experience supporting multinational organizations.
- Previous Shared Service Center (SSC) experience strongly preferred.
- Experience supporting U.S. and Canadian customer portfolios preferred.
- Previous experience serving as a Senior Collections Analyst, OTC Analyst, AR Analyst, or Team Lead is highly desirable.
Technical Skills
- Strong understanding of Order-to-Cash processes and best practices.
- Strong knowledge of credit and collections principles.
- Understanding of collections regulations and business practices within the U.S. and Canadian markets.
- Advanced Microsoft Excel skills.
- Experience working with major ERP systems such as:
- SAP
- Oracle
- JD Edwards (JDE)
- Strong reporting, analytical, and problem-solving capabilities.
Languages
- Fluent English (written and verbal) required.
- Fluent Spanish (written and verbal) required.
- Additional language skills are considered a plus.
Core Skills
- Order-to-Cash (OTC)
- Accounts Receivable Management
- Credit & Collections
- Shared Service Center Operations
- Customer Account Reconciliation
- ERP Systems (SAP, Oracle, JD Edwards)
- Financial Reporting & Analysis
- KPI Management
- Process Improvement
- Stakeholder Management
What We Offer
- Competitive compensation package
- Permanent employment contract
- Food vouchers
- Hybrid work model
- Modern office environment in Monterrey
- Collaborative and international work culture
- Professional development and career growth opportunities
- Opportunity to contribute to a global transformation initiative within a newly established Shared Business Services organization
Explore Life at Hexagon
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