Summary

Job title: Operations Team Lead (f/m/d)

Requisition: 1828  

Location: Milton Keynes (on site)

Short description: As a Operations Team Lead (f/m/d), you will manage the daily activities of the portable services department, ensuring smooth workflows, efficient service execution, and exceptional team performance.

This role combines operational oversight, team leadership, and customer interaction—making it ideal for someone who thrives in dynamic environments and is passionate about delivering high-quality service.

You’ll work closely with internal stakeholders, drive continuous improvement through KPIs, and promote the use of digital tools like ServiceMax to support data-driven decisions.

Job Responsibilities

• Oversee day-to-day operations for the portable services department, including task delegation and service work order management
• Ensure efficient and effective execution of operational processes aligned with company objectives
• Supervise, mentor, and support the development of engineering team members to drive engagement and performance
• Plan and coordinate departmental workflows to optimize productivity and customer satisfaction
• Champion Hexagon’s core values, fostering a collaborative and positive team culture
• Demonstrate flexibility and agility in adapting to shifting priorities or challenges
• Monitor KPIs, identify improvement areas, and provide regular updates to the Service Manager
• Act as the first point of contact for customer inquiries and complaints, ensuring timely and professional resolution
• Promote the use of digital tools such as ServiceMax to enhance service efficiency and decision-making

Qualifications

• 2–3 years of experience in service operations or team leadership, ideally in a technical or engineering setting
• Strong organizational and workflow management skills
• Excellent interpersonal and communication abilities
• Proven ability to lead and inspire teams in a high-demand, customer-focused environment
• Confidence in handling customer interactions with professionalism and tact
• Familiarity with service management tools (e.g., ServiceMax) is a strong advantage
• A proactive, flexible, and solution-oriented mindset
• Willingness to travel around 20%
• Fluency in English

What we offer

• Work with cutting-edge technologies and forward-thinking industry leaders
• Join a collaborative, supportive team culture with room to contribute and innovate
• Make a visible impact on customer success and business performance
• Benefit from ongoing opportunities for professional development within a global organization
• Family-friendly policies with Enhanced Maternity and Paternity Pay to support you during life's important moments.