Summary
The Logistics Senior Specialist – Customs Operations is responsible for leading North American customs operations and trade compliance activities to ensure the efficient, compliant, and cost-effective movement of goods across the United States, Canada, and Mexico. This role serves as the regional subject matter expert for customs operations, partnering with Logistics, Supply Chain, Manufacturing, Sourcing, Customer Service, and external customs brokers to minimise risk, optimise duty programmes, and support business objectives.
Job Responsibilities
- Manage daily import and export customs operations across the United States, Canada, and Mexico.
- Ensure compliance with U.S. Customs, CBSA, USMCA, and other applicable trade regulations.
- Coordinate customs clearance with brokers, freight forwarders, carriers, and regulatory authorities.
- Manage customs brokerage providers to ensure compliance, service quality, and cost effectiveness.
- Maintain import/export documentation, tariff classifications, country of origin determinations, and trade compliance records.
- Support customs audits, compliance reviews, and corrective actions.
- Monitor regulatory changes and implement process improvements.
- Partner with Manufacturing, Planning, Sourcing, Logistics, and Customer Service to resolve customs issues and prevent shipment delays.
- Administer and analyse U.S. ACE reports and access management to identify sourcing, compliance, and cost-saving opportunities.
- Lead duty-saving initiatives including Duty Drawback, Foreign Trade Zones (FTZ), Temporary Import Bonds (TIB), and related customs programmes.
- Analyse customs data, identify risks, and recommend corrective actions.
Provide guidance and training on North American customs and trade compliance
Qualifications
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Bachelor’s degree in Supply Chain, Logistics, International Trade, Business, or a related discipline, or equivalent experience.
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Typically 5–8 years of progressive experience in customs operations, trade compliance, or international logistics aligned with a professional-level specialist role.
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Strong knowledge of U.S., Canadian, and Mexican customs regulations, including USMCA.
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Experience managing customs brokers and cross-border logistics.
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Knowledge of tariff classification, country of origin, customs valuation, and import/export documentation.
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Experience with ERP systems, trade compliance tools, and customs reporting (including ACE).
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Strong analytical, communication, problem-solving, and stakeholder management skills.
Work Environment
This position is based on-site in Skaneateles, New York. The role primarily operates in an office environment with regular collaboration across manufacturing, logistics, and supply chain functions. Occasional travel to support suppliers, customs brokers, distribution locations, or business meetings may be required.
Explore Life at Hexagon
Today, everything from the phone in your pocket to the aeroplanes crossing the sky functions because we can measure the world around us. Measurement is not just the foundation of progress – it is the thread that connects human achievement, from the earliest monuments to the frontier of space. At Hexagon, measurement is in our DNA. For 25 years, we've shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most. Now, as the world moves into the intelligence age with its own set of challenges and opportunities, Hexagon stands ready – the global leader in measurement technologies – measuring what matters for the future.
From microns to Mars, we measure what matters for the future.
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Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world’s most vital industries. From aerospace & defence, automotive, construction, general manufacturing, to mining and more, we provide the confidence that customers rely on to build, navigate, and innovate. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 17,000 employees in 50 countries and net sales of approximately 3.7bn EUR.