Summary

We are looking for an Inside Sales Representative (EMEA) to play an important role in supporting customer retention, recurring revenue and Hexagon’s software growth objectives across the EMEA region.

This is a quota-carrying role with responsibility for managing and driving software renewals sales across EMEA. You will work closely with channel partners and direct customers to proactively manage renewal opportunities from initial engagement through to completion, whilst maintaining accurate pipeline visibility and ensuring the timely and efficient processing of sales orders. You will also collaborate with sales, operations and regional teams across multiple countries, helping us maintain strong customer relationships, identify renewal risks and maximise long-term retention.

This role can be based remotely within the European Union. Occasional travel to one of our offices may be required for team meetings and other business needs.

Job Responsibilities

• Renewals & Sales Execution
  • Own and achieve a defined renewals sales quota for the software portfolio in EMEA.
  • Proactively manage renewal cycles, ensuring partners and customers are notified, engaged and supported throughout the process.
  • Drive renewal opportunities to completion through consistent follow-up, objection handling and/or partner enablement.
  • Identify and refer upsell and cross-sell opportunities to the appropriate sales teams.
  • Maintain high renewal rates and customer retention levels.
• Customer Retention & Engagement
  • Develop and maintain strong relationships with channel partners and customers to support long-term retention and recurring revenue growth.
  • Proactively identify renewal risks and work with internal stakeholders to address customer concerns and improve renewal outcomes.
  • Escalate customer satisfaction, adoption or support issues when necessary to help reduce churn and maximise retention.
• Pipeline & CRM Management
  • Maintain accurate opportunity records in Salesforce, including stages, close dates, forecasts and activity tracking.
  • Ensure renewal opportunities are actively managed and updated in accordance with company standards.
  • Provide timely and accurate monthly and quarterly forecasts.
  • Monitor renewal risks and escalate issues when required.
• Order Processing & Operational Coordination
  • Prepare and process renewal quotations and orders in coordination with Order Management and Operations teams.
  • Ensure correct pricing, maintenance entitlements and documentation for each transaction.
  • Resolve order-related, licensing and entitlement issues in a timely manner.
  • Follow internal approval, discounting and compliance processes.

Qualifications

• 3–5+ years of experience in inside sales, software renewals, customer success, sales support or channel sales.
• Experience working with software maintenance, subscription or recurring revenue models.
• Strong understanding of sales processes and customer engagement.
• Hands-on experience with Salesforce CRM or a comparable CRM system.
• Proven ability to manage multiple opportunities and deadlines simultaneously.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work effectively across multiple countries, cultures and time zones.
• Fluent English and at least one additional European language (French, German, Italian, Spanish or Portuguese) are required.
• A proactive, self-motivated approach to partner engagement.
• A strong focus on achieving high software renewal and customer retention rates.
• Ability to deliver accurate monthly and quarterly forecasts and ensure the timely management of renewal opportunities.
• Ability to collaborate effectively with field sales, operations, and regional leadership teams.