Summary

ETQ, part of Hexagon, is the leading provider of quality, EHS and compliance management SaaS software, trusted by the world’s strongest brands. More than 600 customers globally, spanning industries such as pharmaceuticals, electronics, heavy industry, food and beverage, and medical devices, benefit from ETQ to secure positive brand reputations, enable higher levels of customer loyalty and enhance profitability. ETQ Reliance offers built-in best practices and powerful flexibility to drive business excellence through quality. Only ETQ lets customers configure industry-proven quality processes to their unique needs and business vision. To learn more about ETQ and its various product offerings, visit www.etq.com.

This position will also be responsible for maintaining active contact with customers to ensure that the system in place is working appropriately from a functional perspective the day-to-day duties will include:

Job Responsibilities

• Manage day-to-day operational aspects and scope of assigned projects.
• Review deliverables prepared by team before sharing with client.
• Facilitate team and client meetings.
• Resolve and/or escalate issues in a timely fashion with guidance from the Senior Implementation Consultant.
• Ensure project documents follow standards and are complete, current and stored appropriately.
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
• Perform requirements gathering, Design Specification creation and configuration as needed as part of all services projects.
• Specifically, cover application configuration, usage and model fit for existing business processes
• Propose and configure application solutions to meet defined processes.
• Train on Administration/Configuration enabling customers to maintain and deploy future EtQ applications.
• Complete Project Retrospectives, Help Desk calls and expense reports upon completing customer’s training.
• Manage client expectations for projects and provide updates for project plans that meet or exceed those expectations.
• Facilitate meetings to communicate Project Status Summary to project team and stakeholders.
• Keep project team informed of changes within the organization as well as general corporate news.
• Effectively communicate relevant project information to superiors and executives.
• Update and maintain a Project Issue Log for all assigned projects.
• Provide customer with Timeline and Issue Log updates, minimum once per week.

Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or related field.
• 3 years of related experience.
• High technical acumen with intermediate to Advance level SQL, Python, JAVA, JYTHON, XML and SOAP, RESTful API skills