Job Description
Services Manager Nordics

Summary

Are you a hands-on leader with a passion for service excellence? Join us as our Services Manager, overseeing the daily operations of Field Service and driving customer satisfaction across the Nordic market. You’ll lead a team of Field Service Technicians, Technical HW Support, and Service Coordinators, ensuring top-quality service delivery while developing your team’s skills and capabilities.

Take ownership of our service operations and help shape the customer experience in the Nordic region. If you thrive on leadership, process optimization, and delivering exceptional service, we want to hear from you!

Job Responsibilities

  • Lead and manage the Service team delivering Installations, Maintenance, Calibration, Service Contracts, Repairs, and Spare Parts.
  • Mentor and coach your team, fostering professional growth and expertise.
  • Plan and optimize personnel scheduling and service requests.
  • Drive service business growth, profitability, and operational efficiency.
  • Continuously improve processes, routines, and KPIs.
  • Collaborate with EMEA Service Managers and Nordic colleagues to enhance customer offerings and communication.
  • Oversee inventory and facility management to ensure seamless operations.
  • Report results and KPIs to management.

Qualifications

  • Engineering degree (BSc or MSc)
  • 3–5 years’ experience delivering services to industrial customers, including commercial responsibility
  • 3–5 years’ managerial experience
  • Experience in metrology and/or machine tool equipment is a plus
  • Proficient in MS Office; experience with ERP or Service systems is advantageous
  • Valid B driving license
  • Fluent in Swedish and English, both written and spoken

 

Your profile: 

  • Engaging, results-driven leader
  • Excellent communicator and team player
  • Structured, systematic, and organized
  • Motivated to develop both people and processes

What we offer:

  • Collateral bargaining agreement
  • Car allowance
  • Wellness allowance of 3000 SEK/calendar year
  • Option to get subsidized massage in the Eskilstuna office once a month
Apply now

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.
Information at a Glance
Job Title:  Services Manager Nordics
Job Function:  Technical Service & Support
Job Location (Short):  Eskilstuna, SWE, 633 62
Workplace Type:  Hybrid
Workplace Details:  Eskilstuna
Req ID:  2377
Apply now

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.