Summary

The Senior IT Support Engineer is a key on-site role responsible for delivering day-to-day IT support, maintaining local infrastructure, and ensuring smooth IT operations in two office locations in Sweden. The position requires a hands-on, service-oriented professional with strong technical skills, the ability to work independently, and a proactive mindset.

Job Responsibilities

• Deliver on-site and remote IT support to offices across Sweden
• Support Windows 11 devices and troubleshoot hardware (mainly Dell)
• Handle new joiner/leaver IT setup, asset management, and documentation
• Resolve network and routing issues, including switch configuration
• Maintain AV systems and support meetings and presentations
• Manage user accounts and systems: AD, DNS, DHCP, O365, VMware
• Coordinate local IT projects and collaborate with regional teams
• Travel to other offices as needed (approx. 1–2 times per month)

Qualifications

• 5+ years of IT support experience in a corporate/multi-site environment
• Strong knowledge of Windows 11, Microsoft 365, and Entra ID
• Solid troubleshooting skills across hardware, networks, and AV setups
• Experience with Active Directory, Group Policy, Hyper-V, and VMware
• Familiar with ServiceNow or other incident/ticketing systems
• Fluent in English and Swedish
• Proactive, dependable, and able to work independently
• Diploma or certificate in IT; willingness to travel when required

We Offer

• Key role with visibility and ownership of IT support in Sweden
• Supportive and collaborative Nordic IT team
• Exposure to a modern IT environment with up-to-date tools
• Opportunities for skill development and learning on the job
• Occasional travel and variety in daily tasks
• A workplace where your input is valued and recognized