Customer Sales Representative Job Details

Job Description

Customer Sales Representative

Summary

Hexagon Manufacturing Intelligence is seeking a Customer Sales Representative, Division- Production Software .

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Position Summary

The Customer Sales Representative is responsible for achieving assigned territory sales targets while managing day-to-day activities that enable customer success. This role focuses on building strong customer relationships, understanding customer needs, and driving growth through proactive engagement and service. The Customer Sales Representative works collaboratively with internal teams and external partners to ensure long-term customer value and business success at Hexagon Manufacturing Intelligence.

Job Responsibilities

• Own and achieve assigned territory sales targets and develop account plans to maximize revenue growth.

• Maintain consistent, value-driven customer interactions via phone, email, text, or traditional mail; document all activities in CRM systems.

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying risks.

• Collaborate closely with Sales Leadership, Marketing, and Operations teams to align strategies and execution.

• Partner with assigned Outside Sales Representatives to develop and execute joint territory and customer plans.

• Work with customers to anticipate business and market changes and align solutions to support their growth.

• Ensure accurate forecasting, pipeline management, and reporting through CRM tools.

Performance Expectations (KPIs)

• Minimum of three (3) customer conversations per quarter with customers active on SMA.

• Meet or exceed assigned territory revenue targets.

• Respond to customer inquiries within 24 hours.

Qualifications

• Bachelor’s degree (preferred) in Business, Marketing, Engineering, or a related field, or equivalent experience.

• Experience in service related or account management, inside sales, or customer-facing sales(preferred) roles.

• Strong ability to manage a sales territory and prioritize multiple customer accounts.

• Proficiency with CRM platforms and Microsoft Office tools.

• Excellent communication, negotiation, and relationship-building skills.

Work Environment

This position operates in a professional office or hybrid/remote work environment within the United States. The role requires regular use of computers, phones, and virtual communication tools. Occasional travel may be required for customer meetings or internal collaboration.

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none!

Benefits

Exceptional Medical, Dental, Vision insurances
Health Savings Accounts with employer contribution (HSA)
Flexible Spending Accounts (FSA)
401k Plan with generous employer match
Generous Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Tuition Reimbursement

Explore Life at Hexagon

At Hexagon, we’re empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:

Instagram: @hexagon_mi | @hexagon_ab
LinkedIn: Hexagon Manufacturing Intelligence
YouTube: Hexagon MI | Hexagon AB
Twitter/X: @HexagonMI | @HexagonAB
Facebook: Hexagon Manufacturing Intelligence

Learn more at hexagon.com and get inspired by how we shape smart change across industries.

#LI-SS1#ONSITE #Remote

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.

Information at a Glance

Division: Production Software

Job Title: Customer Sales Representative

Job Function: Sales

Job Location (Short): Tuscaloosa, AL, USA, 35406

Workplace Type: Remote

Workplace Details:

Req ID: 2829

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.