Job Description
Coordinadora de Servicios y Apps, Division Stationary Metrology

Summary

Coordinadora de Servicios y Apps

Hexagon Manufacturing Intelligence – Stationary Metrology Division
Location: Monterrey, Mexico (Hybrid)

 

The Coordinadora de Servicios y Apps is responsible for coordinating technical service activities and application support across customer accounts and internal teams. This role ensures service requests, application demonstrations, and follow-ups are executed efficiently and with high quality.

This position acts as a key liaison between customers, service engineers, application specialists, and sales teams—ensuring alignment, operational efficiency, and a strong customer experience.

Job Responsibilities

Service & Application Coordination

  • Coordinate and schedule technical service visits and application support activities
  • Manage and follow up on service and application requests to ensure timely execution
  • Support demo coordination, including logistics, scheduling, and customer communication
  • Maintain accurate records of service activities in CRM and service systems

Customer Support & Communication

  • Act as a primary point of contact for service and application-related inquiries
  • Ensure consistent communication and follow-up with customers
  • Support customer onboarding and application-related guidance
  • Escalate issues when necessary to ensure timely resolution

Documentation & Reporting

  • Prepare service reports, documentation, and internal records
  • Monitor service KPIs and support monthly reporting activities
  • Ensure data accuracy across CRM and ERP systems

Cross-Functional Collaboration

  • Work closely with service engineers, application specialists, and sales teams
  • Support alignment between commercial and technical teams
  • Contribute to continuous improvement of service coordination processes

Qualifications

  • Bachelor’s degree in Engineering, Business Administration, Industrial Engineering, or related field
  • 2–4 years of experience in service coordination, customer service, or technical support roles
  • Experience supporting field service, applications, or technical teams preferred
  • Strong organizational and multitasking skills

 

Required Skills

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • Experience with CRM and/or ERP systems (Salesforce, SAP preferred)
  • Strong written and verbal communication skills in Spanish and English
  • High attention to detail and accountability
  • Ability to manage multiple priorities in a fast-paced environment

 

Nice to Have

  • Experience in metrology, manufacturing, or industrial technology
  • Familiarity with Hexagon products or services
  • Knowledge of service logistics, calibration, or technical demos
  • Exposure to international or cross-regional teams
  • Basic understanding of measurement systems or technical drawings

Project management or continuous improvement training (Lean, Scrum, etc.)

 

What We Offer

  • Work with a global leader in industrial intelligence
  • Exposure to advanced manufacturing and metrology technologies
  • Career growth opportunities within Hexagon
  • Collaborative and innovative work environment
  • Competitive compensation aligned with the Mexican market

 

Explore Life at Hexagon

At Hexagon, we’re empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
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LinkedIn: Hexagon Manufacturing Intelligence
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Twitter/X: @HexagonMI | @HexagonAB
Facebook: Hexagon Manufacturing Intelligence

Learn more at hexagon.com and get inspired by how we shape smart change across industries.
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Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.
Information at a Glance
Division:  Stationary Metrology
Job Title:  Coordinadora de Servicios y Apps, Division Stationary Metrology
Job Function:  Customer Care
Job Location (Short):  Monterrey, NLE, MEX, 66626
Workplace Type:  Hybrid
Workplace Details: 
Req ID:  2707
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About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.