Job Description
Director, Technical Support & Service Americas

Summary

Director, Technical Support & Services Americas

Location Remote – United States

 

About the Role

 

The Director, Technical Support & Services Americas will lead and scale a strategic technical services organization across pre-sales, post-sales, implementation, training, and technical support functions for the Americas region.

 

The ideal candidate brings a strong technical and software services background and understands services as a business including profitability, resource planning, revenue recognition, and accurately forecasting services to be performed within a given quarter.

Job Responsibilities

  • Lead technical support, implementation, training, and services organizations across the Americas

  • Drive operational excellence and services profitability

  • Accurately forecast services and implementation activities each quarter

  • Partner with Sales to improve onboarding and customer delivery

  • Lead customer implementation, software adoption, and training initiatives

  • Optimize resource planning and headcount allocation

  • Collaborate with Finance on ROI and operational performance

  • Build relationships with OEMs, partners, and strategic customers

  • Lead managers, application engineers, technical support, and technical sales teams

  • Drive continuous improvement initiatives 

  • Forecasting the service to be delivered by quarter

Qualifications

  • 10–15+ years leading technical support, software services, or implementation organizations
  • Strong technical background with customer-facing leadership experience
  • Experience managing software implementation and technical service teams
  • Experience forecasting services delivery and utilization
  • Manufacturing software or industrial technology experience preferred
  • Strong operational and financial business acumen
  • Ability to bridge technical and commercial organizations

 

Core Skills

 

• Technical Support & Service Operations Leadership
• Services Forecasting & Profitability
• Manufacturing Software & Technical Services
• Customer Implementation & Training
• Cross-Functional Leadership
• Operational Excellence & Continuous Improvement

 

Work Environment

Fully remote role with home office setup. Requires extended computer use and virtual collaboration. Travel 40-60%.

 

Explore Life at Hexagon

 

At Hexagon, we’re empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:

Instagram: @hexagon_mi | @hexagon_ab

LinkedIn: Hexagon Manufacturing Intelligence

YouTube: Hexagon MI | Hexagon AB

Twitter/X: @HexagonMI | @HexagonAB

Facebook: Hexagon Manufacturing Intelligence

 

Learn more at hexagon.com and get inspired by how we shape smart change across industries.

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Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.
Information at a Glance
Division:  Production Software
Job Title:  Director, Technical Support & Service Americas
Job Function:  Service Application
Job Location (Short):  Camarillo, CA, USA, 93012
Workplace Type:  Remote
Workplace Details: 
Req ID:  2835
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About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.