Job Description
Application Support Specialist - Salesforce (f/m/d)

Summary

Are you a Salesforce enthusiast who enjoys solving problems, supporting users, and making business applications work better every day?

At Hexagon, we are looking for an Application Support Specialist – Salesforce to join our global IT Customer Engagement team, supporting our Waygate Technologies division.

In this role, you will be the go-to expert for Salesforce application support, helping business users navigate technical challenges, resolve incidents, and improve the reliability of our commercial application landscape.

You will work across a connected ecosystem including Salesforce, ServiceNow, SAP CPQ, Oracle, and ServiceMax, collaborating with international teams to ensure seamless business operations.

This is an excellent opportunity for someone who combines strong Salesforce knowledge with a customer-focused mindset and enjoys taking ownership of issues from start to finish.

 

Job Responsibilities

Salesforce Application Support & Administration

  • Provide first- and second-line support for Salesforce Sales Cloud and/or Service Cloud, troubleshooting user issues and resolving technical challenges.

  • Manage Salesforce user access, permissions, roles, profiles, and licence assignments.

  • Investigate and maintain Salesforce configurations, including flows, validation rules, page layouts, and approval processes.

  • Support data quality initiatives, reporting, dashboards, and approved data corrections.

  • Assist with application support across SAP CPQ, ServiceMax, and connected business systems.

Incident & Service Request Management

  • Take ownership of incoming incidents and service requests through ServiceNow, ensuring timely resolution in line with agreed SLAs.

  • Diagnose application issues, identify root causes, and coordinate escalations with developers, administrators, and external vendors.

  • Communicate effectively with business users, providing clear updates and practical solutions.

  • Monitor ticket queues, prioritise requests, and ensure a high standard of service delivery.

Continuous Improvement & Knowledge Sharing

  • Identify recurring issues and contribute to long-term solutions that improve application performance and user experience.

  • Create and maintain knowledge articles, troubleshooting guides, and support documentation.

  • Analyse support trends and recommend opportunities for process optimisation.

  • Collaborate with global IT and business teams to support continuous improvement across the Customer Engagement application landscape.

Qualifications

  • 3–5 years of experience in application support, ideally supporting enterprise business applications.

  • Strong hands-on Salesforce experience, particularly Sales Cloud and/or Service Cloud, including administration, configuration, and troubleshooting.

  • Experience working with IT service management tools, ideally ServiceNow, including incident management, service requests, and SLA tracking.

  • Good understanding of Salesforce user management, permissions, workflows, validation rules, reports, and dashboards.

  • Strong analytical and problem-solving skills, with the ability to investigate technical issues independently.

  • Excellent communication skills and a genuine passion for helping business users.

  • Understanding of ITIL principles, change management, and structured support processes.

  • Fluent English and confidence working with international stakeholders.

  • A degree in IT, Computer Science, Business Information Systems, or equivalent practical experience.

Nice to Have

  • Experience supporting SAP CPQ, ServiceMax, or Oracle applications.

  • Salesforce Administrator certification.

  • Familiarity with SOQL, Salesforce Data Loader, APIs, or integration troubleshooting.

  • Experience with Salesforce DevOps tools such as AutoRABIT, Copado, or Gearset.

  • ITIL Foundation or ServiceNow certification.

  • Experience in manufacturing, industrial technology, or international enterprise environments.

  • Additional European language skills.

We Offer

  • Friendly within a collaborative, international organisation.

  • The opportunity to support business-critical applications for Hexagon's Waygate Technologies division.

  • Real ownership and responsibility within a global IT Customer Engagement team.

  • Opportunities to grow your career in Salesforce administration, business analysis, or quality assurance.

  • Support for continuous learning, professional development, and relevant certifications.

  • Collaboration with talented colleagues across multiple countries and business functions.

  • The stability of a global technology leader combined with opportunities to contribute to digital transformation.
Apply now

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.
Information at a Glance
Division:  Global Shared Services MI
Job Title:  Application Support Specialist - Salesforce (f/m/d)
Job Function:  Sales Operations
Job Location (Short):  Barcelona, B, ESP, 08290
Workplace Type:  Hybrid
Workplace Details:  Barcelona
Req ID:  3322
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About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.