Summary

The Applications Coordinator plays a key role in maintaining excellent customer relationships by providing timely updates on applications delivery and coordinating applications activities across the region. This role requires a proactive, autonomous individual who can identify and implement actions to meet service level expectations, remove roadblocks, and support the team in achieving its goals.
The Coordinator is responsible for scheduling both planned and urgent applications interventions, ensuring efficient delivery and maximizing departmental output. The role also supports the administrative tasks related to the running of the applications department (e.g., quoting, forecasting, reporting) and contributes to continuous improvement initiatives.
Occasional travel within the UK (and occasionally Europe) may be required.

Job Responsibilities

•    Manage the application coordination inbox and scheduling tasks.
•    Optimise scheduling using CRM tools and transition from legacy systems.
•    Coordinate, prioritise, and plan departmental resources for maximum efficiency.
•    Liaise with external providers for outsourced work when necessary.
•    Log all customer communications in the appropriate systems.
•    Ensure adherence to and management of internal processes.
•    Provide weekly progress reports and updates as required.
•    Act as a backup for the Applications Manager during absences.
•    Make independent decisions to support both customer and engineer needs.
•    Foster strong internal relationships to enhance business continuity and communication.
•    Maintain accurate customer, equipment, and job records.
•    Ensure compliance with Quality, Health & Safety standards.
•    Communicate effectively with customers and internal teams, taking ownership of timely issue resolution.
•    Demonstrate and uphold Hexagon’s core values.
•    Support forecasting and quoting activities to ensure accurate departmental planning.
•    Assist in monitoring KPIs and performance metrics to drive continuous improvement.
•    Contribute to process improvement initiatives and help implement best practices across the team.
•    Coordinate closely with project teams, monitoring timelines and ensuring alignment with customer expectations.
•    Support training initiatives within the department to enhance skills and knowledge.

Qualifications

Qualifications & Experience
•    GCSEs or equivalent qualifications.
•    Experience in a service delivery or coordination role.
•    Experience in customer coordination.
•    Strong IT skills with an analytical mindset.
•    Proficiency in Microsoft 365 (preferred).
•    Experience with ServiceMax and Salesforce (preferred).
•    Excellent verbal and written English.
•    Full, clean UK driving licence.

Interpersonal Skills
•    Strong verbal and written communication.
•    Team player with the ability to work independently.
•    Self-motivated and able to judge when to escalate issues.
•    Organised, structured, and detail-oriented.
•    Solution-driven and adaptable to changing environments.
•    Cost-conscious and punctual.
•    Able to prioritise workload and take initiative.
•    Ensures an efficient work environment, contributing to overall team productivity.

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