Summary

Location: [Charlotte, NC]
Job Type: [On-site]

Why Join Us?

At Hexagon, we help industrial manufacturers develop disruptive technologies and life-changing products. As a global leader in digital reality solutions, we empower industries through advanced sensors, CAD/CAM software, and automation technologies.

About the Role

As an Applications Engineer I - Software, you will leverage your technical expertise to support and implement Hexagon’s ESPRIT CAD/CAM software solutions. Acting as a technical liaison, you will assist customers in pre-sale and post-sale scenarios, develop custom software solutions, and provide training to ensure effective software adoption.

What You'll Do

• Provide pre-sale and post-sale technical support for the ESPRIT product line.
• Collaborate with software development teams to enhance product functionality.
• Develop custom software solutions for customers and industry partners.
• Design and deliver technical training curricula for customers and internal teams.
• Travel to customer sites and industry events (up to 30% travel per year) to execute projects and conduct training.
• Build and maintain strong relationships within the manufacturing and CNC machining sector.

What We're Looking For

Must-Have Qualifications:

• BS/MS in Mechanical Engineering or a related field.
• Hands-on CAD/CAM experience.
• Knowledge of CNC machining, part programming, and manufacturing processes.
• Strong ability to troubleshoot and solve complex technical issues.
• Excellent written and verbal communication skills.
• Experience working in cross-functional teams.

Nice-to-Have Qualifications:

• Prior experience in software applications engineering or technical support.
• Experience developing custom post-processors and macros.
• Understanding of G-code programming and toolpath optimization.
• Familiarity with Python, C++, or VB scripting for automation.

Core Competencies

• Technical Problem-Solving: Ability to diagnose and resolve complex software-related challenges.
• Effective Communication: Clearly explain technical concepts to customers with varying skill levels.
• Adaptability: Thrive in a dynamic environment while handling multiple projects.
• Integrity & Teamwork: Work collaboratively across teams to ensure the best customer experience.

Physical Requirements

• Frequently remains in a stationary position for extended periods.
• Manual dexterity required for keyboard use and office equipment operation.
• Regularly moves around office and factory floor environments.
• Occasionally lifts and/or moves up to 50 pounds.
• Requires close vision, depth perception, and focus adjustment.
• Frequently communicates with colleagues and customers.

Work Environment

• Primarily an office setting, with occasional visits to customer sites or the factory floor.

• Office is clean, orderly, and properly ventilated, with low to moderate noise levels.

• Factory noise levels are moderate; PPE provided if required.

• May require up to 30% travel.

What We Offer

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) plan with a generous employer match.
• Paid Time Off (PTO), Paid Parental Leave, and Tuition Reimbursement.
• Employee Assistance Program and career development opportunities.

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