Summary

Application Engineer  - Esprit (f/m/d) is focused on supporting our Esprit CAM software and working closely with resellers across the EMEA region. You will act as the key escalation point for complex technical issues, helping build up reseller capabilities and strengthening the connection between support and development teams.

Job Responsibilities

• Provide second-level technical support to Hexagon resellers across EMEA for Esprit software and other CAM solutions.
• Act as a technical escalation point for complex issues that cannot be resolved by local or first-line support teams.
• Work closely with the development team to investigate bugs, support product improvement, and ensure effective issue resolution.
• Deliver training, mentoring, and enablement to upskill resellers and ensure they can resolve standard customer issues independently.
• Participate in building a stronger internal support structure in Europe, integrating deeply with Hexagon’s growing digital manufacturing solutions team.

Qualifications

• Prior experience with Esprit CAM, Edgecam, VISI, or RADAN software, or a competing product
• Strong knowledge of complex machine tools, machining processes, and production environments—especially in high-precision OEM contexts.
• Proven ability to analyze and troubleshoot escalated technical issues, ideally in a global or multi-regional support setup.
• Solid communication skills with the ability to support, upskill, and mentor reseller teams.
• A proactive, flexible approach to problem solving and working across diverse technologies and teams.

We Offer

• A collaborative role supporting advanced, actively developed technologies in the smart manufacturing space.
• Opportunity to work with international teams and exposure to diverse technical challenges across regions.
• A chance to directly influence product development by acting as the bridge between customers and engineering.
• Competitive salary (£45,000–£50,000 in the UK) and flexible, home-based work environment.
• Occasional travel opportunities (0–10%) within Europe to collaborate with teams and partners.